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Send your order number, product name, location and clear photos or video so we can identify the issue.

We take after-sales seriously, with a practical NZ support pathway for product questions, parts, repair coordination and assembly help where available.
Every product category is different, so support starts with understanding the product, the issue and your location before we recommend the most useful next step.
Send your order number, product name, location and clear photos or video so we can identify the issue.
Where practical, we coordinate with suitable NZ repair providers or local handyman-style help for assembly.
We help with parts, documentation and next-step communication so the product stays useful.
Contact PROPICK first with your order details and location. We then help point you toward a suitable repair company or handyman-style assembly option from the wider support network.
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PROPICK keeps support requests tied to your order, product details and region. Once we understand the issue, we can help suggest a practical repair contact, assembly option or parts follow-up where suitable.