Eligible PROPICK products include a 12-month limited warranty against defects in materials and workmanship, in addition to applicable statutory rights.
Last updated: 30 July 2026Unless a different written warranty is stated for a product, eligible PROPICK products include a 12-month limited warranty from the date of delivery.
This voluntary warranty covers defects in materials or workmanship that arise during normal use for the product's intended purpose. It is additional to legal rights that may continue beyond 12 months where a product could reasonably be expected to remain durable for longer.
To help PROPICK assess a voluntary warranty claim:
Email propicknz@gmail.com before arranging a return or repair. Include your order details, product and model, a clear description of the issue, when it began, and photos or video that show the problem.
Stop using the product if continued use could be unsafe or cause further damage. Do not dismantle, modify or arrange third-party repair unless PROPICK first agrees in writing or urgent action is reasonably required to prevent damage or injury.
PROPICK may request reasonable troubleshooting, photos, video, serial information, replacement-part testing, inspection or return of the product. You must provide reasonable access to assess the reported fault.
Depending on the issue and applicable law, the outcome may include technical guidance, replacement parts, repair, replacement, refund or another agreed solution. Refurbished service parts may be used for a voluntary warranty repair where they are safe, fit for purpose and of appropriate quality.
The voluntary warranty does not cover a problem caused by:
If a claim is accepted, PROPICK will confirm a practical repair or freight pathway and will meet reasonable costs where required by law. Products returned for assessment must be safely and adequately packaged.
If no covered fault is found, or the issue was caused by an excluded event, PROPICK may charge reasonable inspection, parts, return freight and handling costs after explaining the finding and costs.
A repair or replacement provided under this voluntary warranty does not automatically restart the original 12-month warranty period. The repaired or replacement item remains covered for the balance of the original period unless PROPICK confirms a different period in writing.
This does not limit any statutory guarantee of acceptable quality, fitness, safety or reasonable durability that applies to the repaired or replacement product.
To the maximum extent permitted by law, PROPICK is not responsible under this voluntary warranty for indirect or unforeseeable loss, loss caused by misuse or continued operation after a fault became apparent, or third-party labour and installation costs not approved in advance. This limitation does not exclude liability for reasonably foreseeable loss or any other remedy that cannot legally be excluded.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986. These statutory rights apply in addition to PROPICK's voluntary policies and any manufacturer's warranty.
