PROPICK delivers within New Zealand using product- and location-based freight rates calculated at checkout.
Last updated: 30 July 2026For paid, in-stock orders, PROPICK aims to complete order checks and prepare dispatch within 1-2 business days. You will normally receive an order or dispatch update by email within 2-3 business days.
Processing begins after payment has cleared and the order details, stock and delivery address have been verified. Orders placed on weekends or New Zealand public holidays are processed from the next business day.
The estimated arrival window for a pre-order is shown for the selected product variant before purchase. Pre-order dates are estimates based on current supplier and freight information and are not guaranteed delivery dates.
Normal in-stock processing and delivery estimates do not apply to pre-orders. If a material delay becomes known, PROPICK will contact you using the details supplied with the order and explain the available options.
PROPICK currently ships only to New Zealand addresses. Freight is calculated and displayed at checkout according to the product, delivery zone and whether the address is urban or rural.
Auckland, North Island, South Island and rural rates vary by product size and freight class. If an address is incomplete, incorrectly classified or requires unusual access or specialist handling, PROPICK may contact you before dispatch to confirm the practical delivery arrangement and any additional charge. No additional charge will be taken without your agreement.
In-stock orders are commonly delivered within 3-10 business days after dispatch. Rural, remote, oversized and inter-island deliveries may take longer.
Delivery estimates are provided in good faith. Weather, road closures, peak freight periods, carrier disruption and other events outside reasonable control may affect timing. If PROPICK arranged the delivery, PROPICK remains your point of contact for a missing, damaged or materially delayed shipment.
Unless otherwise confirmed in writing, delivery is to the front door, driveway, building entrance or nearest safe ground-level point accessible to the carrier.
Standard delivery does not include carrying goods inside, upstairs delivery, unpacking, assembly, installation, packaging removal or disposal of an old product. Additional handling may require a separate charge and prior arrangement.
Please help us deliver safely and correctly by:
Contact PROPICK promptly if the delivery address needs to change. An address change may not be possible after dispatch and may create additional freight charges.
Reasonable re-delivery, storage, redirection or return-freight costs may be charged when delivery fails because the supplied address is incorrect or incomplete, access was not disclosed, or no authorised receiver is available when one was required.
Inspect your order as soon as practical. If a carton or product is damaged, incomplete or incorrect, email propicknz@gmail.com promptly, preferably within 48 hours, with the order number and clear photos of the product, packaging, shipping label and damage.
Keep the item and all packaging while the issue is assessed. Do not assemble, install, modify, discard or continue using an item that may be unsafe. The 48-hour request helps PROPICK pursue a freight claim but does not remove any rights you have under New Zealand law.
Where checkout offers pickup, no freight charge applies. Pickup is near Albany, North Shore, Auckland and requires seller confirmation, usually within around 3 working days.
The exact pickup address and collection instructions are emailed after the order is confirmed. Please do not travel to collect until you have received that confirmation.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986. These statutory rights apply in addition to PROPICK's voluntary policies and any manufacturer's warranty.
